Refund policy

Changed your mind? 14 days. Tell us within 14 days of delivery — any reason, no explanation needed — and you then have another 14 days to send the print back, unused and undamaged. Email hello@truemaps.co with your order number to start, or use the withdrawal form. Once it's back in resaleable condition you're refunded in full, including the original shipping; return postage is on you (unless the print arrived damaged or wrong).

Damaged, faulty, or wrong. If a print arrives damaged, defective, or not what you ordered, send a photo to hello@truemaps.co within 14 days of delivery. A replacement is reprinted and shipped at True Maps' cost — no need to send the original back. A refund instead is just as fine.

Refunds. Money goes back to your original payment method within 14 days — for a change-of-mind return, once the print is back; for a damage or error claim, once it's confirmed.

What's not covered. Damage that happens after delivery, and prints returned used or installed. If a shipping address is entered incorrectly, write as soon as possible — once a print has been produced and shipped to the address you confirmed, it can't always be recovered.